Return & Refund Policy

If you find yourself unsatisfied with your purchase for any reason, we have implemented a hassle-free return and refund policy. This Return & Refund Policy will outline the process for returning and refunding items purchased on our website.

Return Policy

We accept returns for items that are in their original condition, with attached tags, and have not been worn, washed, or altered. Returns must be initiated within 14 days from the purchase date. Kindly note that if more than 14 days have passed since your purchase, we will be unable to offer a refund or exchange.

Please be aware that the customer is responsible for the shipping cost associated with returning the item to us. We recommend utilizing a trackable shipping method to ensure the safe delivery of the item to our facility. Once we receive the returned item, we will conduct an inspection to verify its original condition. If the item is deemed to be in its original condition, we will process your refund accordingly.

Refund Policy

The full purchase price of the item will be refunded, excluding the original shipping fee, and credited back to the original payment method used during the purchase. Refunds will be processed within 5-10 business days upon receipt of the returned item.

Please note that gift cards are non-refundable and cannot be exchanged for cash. If you received a gift card as a present and wish to return an item, we will issue a store credit equivalent to the purchase price.

Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact our customer service team at hello@mogoca.com within 7 days of receiving the item. Include a photo of the damaged or defective item in your email. We will work with you to arrange a return or exchange of the item at no additional cost.

Exchanges

We currently do not facilitate direct exchanges. If you desire a different item, please initiate a return for the unwanted item and place a new order for the item you wish to receive.

Should you require any further assistance, please do not hesitate to reach out to our customer service team.